FAQs

Our collection of Frequently Asked Questions

• Should all of my team members have their own Brilliance Account?
• How do I add my employees?
• Do I have to be in my store to access the training on Retail Brilliance
• Do I need special computer software?
• How do I make an Assignment?
• How much does it cost to get started?
• I just made my account, what do I do first?
• If someone leaves my company, what happens to their seat?
• What's a seat?
• Why does it say I have zero open seats?
• How do I buy more seats?
• How does the training get delivered to my Team?
• What is the difference between recurring and single courses for the seats?
• What are Teams? Should I use them?
• How do I edit an employee’s profile?
• What are the 3 access roles for my company? How are they different?
• How do I change my password?
• How do I login to my Brilliance account?
• How do I cancel a recurring subscription course?
• How do I update my credit card for billing?
• How do I find my purchased courses?
• How can I change the due date on assignments?
• What happens when I make an assignment?
• How do I search for more courses that interest me?
• What’s a custom company course?
• Do you offer payment plans?
• How do I find my employee's certificate to print?
• Is there a place where I can see my employee progress?